FAQ

To view our product range, you must be a business located in Australia or New Zealand and must provide us with your Australian Company Number (A.C.N), Australian Business Number (A.B.N) or New Zealand Business Number (N.Z.B.N) for verification. Unfortunately, unless you provide us with these details, you will not be allowed to review our product range or visit our showroom.

To view our product range, you can complete the following contact form and provide all your business details, once verified we will email you with access details to our online wholesale account store that is active for a limited time period. Should you prefer to see our products in person, please visit our showroom facility with all details located in the contact us section.

Please allow up to 48 Hours for us to review your online registration and reply to you with online access details should you be successful in gaining access to our online wholesale store or a reply on the reasons why online access has not been granted.

Once we have verified that you are a registered business owner with the details you have provided, you can place an order either via our online wholesale account store or by visiting our showroom facility and placing an order in person. For all showroom and online orders, we have a minimum of $300 in order value, regardless of whether you are an existing or new customer. Any order under $300 will not be processed.
For all orders placed that require a free into store delivery service, the following order values must be met.
• $1500 Order minimum for Victorian (Metro) Pallet Deliveries
• $2500 Order minimum for N.S.W & S.A (Metro) Pallet Deliveries
• $3000 Order minimum for QLD (Metro) Pallet Deliveries
• For all W.A, N.T and TAS orders, please contact our office to discuss.
We are happy to supply local and interstate orders that are under the above minimums but greater than the $300 minimum order value, however delivery and freight must be arranged and paid for by the customer.

If you are a new customer placing your first order, we ask for a deposit payment of 30% of your order value before we begin to pick your order. Until we receive this deposit payment, we will not commence processing and picking your order.

Orders are generally picked and ready to be collected or dispatched with 2-5 business days.

You must be a registered business and provide all business registration details as per point 1 above. Under no circumstances will any orders be processed that are under $300 for new and existing customers.

No appointments are required, simply visit us between 8.30am and 4.30pm MONDAY-FRIDAY and one of our experienced and friendly sales staff will be happy to assist.

If you are having trouble to login to our online wholesale store, please email sales@durmaz.com.au and we will email you back promptly with steps to reset you login details.

Please email us at sales@durmaz.com.au with any details you would like updated, and we will gladly apply the changes you have requested.

We accept the following payment methds;
• Direct deposit
• Cheques (New customers must wait 3 business days for cheque to clear before picking up goods)
• Mastercard and Visa – No surcharge

Once you have placed an order online, you will receive a confirmation email. When your order has been invoiced, picked and ready to be shipped or collected, we will contact you for payment.

You can email us as sales@durmaz.com.au or contact us on 03 8555 9436 and one of our friendly staff will provide you with a stockist nearest to your location.

Please return it to the retailer you have purchased the product for either a refund (depending on state government consumer laws) or replacement and we will happily credit our retail customer for their loss.

Reach out to us on
(03)8555 9436
8.30AM-4.30PM
MONDAY-FRIDAY
sales@durmaz.com.au